Refund policy

Return & Refund Policy

 

At Nasar Mart we want you to be completely happy with your purchase.

 

Return Window: You can request a return or exchange within 7 days of receiving your order.

 

Eligibility: The item must be unused, in its original packaging and with all accessories. Please keep your order number as proof of purchase.

 

Damaged, Defective or Wrong Item: If your parcel arrives damaged, defective or incorrect, contact us within 48 hours of delivery with clear photos or an unboxing video. We will replace the item or refund you at no extra cost.

 

Non-Returnable Items: Items that have been used, damaged by the customer, or returned without original packaging cannot be accepted.

 

Refunds: Once we receive and inspect the returned item, your refund will be processed within 5-7 working days. For Cash on Delivery orders, refunds are sent by bank transfer, JazzCash or Easypaisa.

 

Return Shipping: The customer bears return shipping costs, except when the item is damaged, defective or incorrect.

 

How to Request a Return: Contact us through the Contact page or WhatsApp with your order number and reason for return.

 

Wapsi aur Refund Policy (Roman Urdu): Order milne ke 7 din ke andar wapsi ya exchange ki darkhwast karein. Item istemal shuda na ho aur original packaging mein ho. Agar item kharab, toota hua ya ghalat aaye to 48 ghante ke andar photo ya unboxing video ke sath humein batayein, hum replace ya refund kar denge. Refund 5-7 working days mein bank transfer, JazzCash ya Easypaisa se kiya jata hai.